Return Policy
We want you to love your CAA purchase, whether you purchased from a CAA Store or online.
Should you wish to return or exchange an item you've purchased, please note the following:
Return Time Frame
- CAA Members: within 90 days of purchase
- Non-members: within 30 days of purchase
Eligible Merchandise
All products returned must be in original re-sellable condition. The product will:
- Be clean, unused and unworn
- Have all the original labels and tags attached
- Be in original, undamaged packaging
- Have all paperwork, parts and accessories
- Be within the specified Return Time Frame
CAA reserves the right to refuse returns that do not respect these conditions upon inspection.
Final Sale
The following items are FINAL SALE and cannot be exchanged or returned:
- All maps and books
- Food products
- Columbia clothing, footwear and hats
- Inflatable pools
- First Aid Kits
- Neck pillows, eye masks, ear plugs, pill containers
- Undergarments
- Socks
- Leggings
- Hygiene products
- Travel pillows
- Personal protective equipment
- Adapters
- Puzzles and colouring books
- Lonely Planet
- other items as noted on your receipt/online invoice
Returns in Store
Purchases made in store or online can be returned to any CAA store within 90 days for Members and 30 days for non–members when accompanied by the original receipt or invoice.
Find your closest CAA store here.
Returns by Mail
Online purchases can be returned (excluding shipping charges) or exchanged by mail to the CAA warehouse when accompanied by original invoice and received within 90 days of purchase for Members and 30 days of purchase for non–members. Purchases made in store cannot be returned by mail.
Prior to shipping a return from an online purchase back to CAA Manitoba, please:
- initiate the return process by emailing us at: orders@caamanitoba.com.
- if you are returning a portion of an order, make a copy of your original invoice to keep for your records should you need to exchange/return any remaining items.
Shipping charges associated with refunds are at the purchaser's expense and will not be refunded. Items returned by mail are the responsibility of the shipper until received by CAA Manitoba, so we strongly encourage customers to use a trackable shipping option to ship your return back to us. We are not responsible for shipping delays or for any damage to goods caused by the carrier. Please ensure your customer and billing address information is included in order for us to properly process your return.
Returns by mail will have the refunds processed in the same form of payment and card as the original purchase. You will be required to provide your name, telephone number and postal code for all return or exchange transactions. Please allow 4-6 business days for refund processing.
Ship to Store Orders Not Picked Up
Orders not collected from stores within 30 days will be processed as a return and a refund will be automatically processed in the original form of payment.
Manufacturers' Warranties
If your merchandise has a manufacturer's defect, please call our customer service team at 204-262-6154 or visit your nearest CAA Store. A receipt or order number will be required for a refund.
Airline Damage
Luggage damages caused by airline carriers are not covered under most manufacturers' warranty. It is recommended that damages be reported to a carrier representative prior to leaving the airport. Request a copy of the report to be attached to the warranty claim. The purchase of baggage insurance prior to your travel is also recommended.
