Keeping Your Information Safe

CAA has implemented critical physical, organizational, and technical measures to guard against unauthorized or unlawful access to the personal information we manage and store. We have also taken steps to avoid accidental loss or destruction of, or damage to, your personal information. While no system is completely secure, the measures implemented by CAA significantly reduce the likelihood of a data security breach.

Here are some examples of the security controls we have in place:

  • Secure office premises;
  • Locked filing cabinets and a secure shredding practice for paper records;
  • The use of encryption, such as secure portals for document transfers and tokenization for payment card information;
  • Robust authentication processes, including complex passwords, for electronic records;
  • Limited access to personal information by employees who need the information to perform their work-related duties; and
  • The use of data centres with effective physical and logical data security controls.

In addition, we recommend that you do your part in protecting yourself from unauthorized access to your personal information. For example, ensure your CAA account login credentials are not shared with anyone. CAA is not liable for any unauthorized access to your personal information that is beyond our reasonable control.

Let us know right away if your contact information changes or you find any errors in your account statements or invoices. If you have reason to believe that the security of your account has been compromised, you must immediately notify CAA of the problem in order for us to resolve the issue in a timely manner.